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Questions about your account, Premium, billing or the practice tests? Email us and a real person will reply, usually within two working days.
To help us answer quickly, write from the email address on your IELTS Prep Hub account and include your order number or receipt date for billing questions.
Write to us- Typical reply
- Within 2 working days
- Billing partner
- Paddle.com
Billing and receipts
Payments are handled by Paddle, our reseller. Use the link in your receipt email or look up your order at paddle.net — or just email us.
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Cancel anytime from Premium → Manage subscription. Every payment has a 14-day money-back guarantee — see the Refund Policy.
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Feedback on a test or AI result
Tell us the test name and question number, or paste the essay and score you received, and we'll look into it.
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